Payment and Shipping Policy
At American Water Works / Universal Trailer, we take pride in manufacturing custom-built pressure washer trailers designed specifically to meet each customer’s unique requirements. Because of the highly customized nature of our products and the extensive time required to fabricate and assemble each unit, we maintain the following payment and shipping policy.
PAYMENT POLICY
Payment Method: Pay by Invoice (After Order Confirmation)
All pressure washer trailer purchases are processed using a Pay by Invoice payment method to ensure full accuracy of specifications before payment is collected.
How Payment Works
-
Order Placement
-
Customers place an order through our website checkout to reserve the selected unit
-
No payment is collected at checkout
-
Checkout submission acts as an order request and reservation only
-
-
Order Confirmation
-
Our team contacts the customer to:
-
Confirm all specifications and configurations
-
Review pricing and delivery or pickup details
-
Answer any final questions
-
-
-
Invoice Issued
-
After confirmation, a formal invoice is issued
-
The invoice includes:
-
Final specifications
-
Total purchase price
-
Shipping or pickup details
-
Accepted payment methods
-
-
-
Payment Submission
-
Payment must be completed before production begins
-
Once payment is received, fabrication starts
-
Accepted Payment Methods (After Confirmation)
Payment is collected after order confirmation and invoicing.
We accept the following payment methods:
-
Bank transfer (ACH or wire transfer)
-
Business or certified check
-
Other approved payment methods listed on the invoice
All accepted payment methods are clearly stated on the issued invoice prior to payment.
Important Payment Disclosures
-
No credit card information is collected online
-
Payment is not required at checkout
-
Orders are confirmed before invoicing
-
All payments are final once production begins due to the custom-built nature of the products
-
No subscriptions or recurring charges apply
🚚 SHIPPING & DELIVERY POLICY
Nationwide Shipping Available
We offer nationwide delivery within the United States for all pressure washer trailers.
Shipping Options
🚛 Nationwide Freight Delivery
-
FREE shipping
-
Delivery available to any location within the continental United States
-
Freight method is determined based on trailer size and destination
📍 Free Local Pickup
Free pickup is available by appointment at the following locations:
-
Southern California – 13250 Weidner St., Pacoima, CA 91331
-
South Carolina – 3000 Nuzzo Lane, Conway, SC 29526
Shipping Timeframes
-
Estimated delivery or pickup timelines are provided after order confirmation
-
Delivery timing may vary based on:
-
Custom build specifications
-
Production schedule
-
Carrier availability and destination
-
Delivery Inspection Requirement
Customers must inspect the trailer immediately upon delivery or pickup.
If damage is found:
-
Document the damage with photos
-
Note the damage on the carrier’s delivery receipt
-
Contact us within 48 hours
Shipping Fee Disclosure
-
Free shipping applies regardless of trailer size or configuration
-
Pickup orders incur no shipping charges either
🔒 TRANSPARENCY & PRICING DISCLOSURES
-
Prices shown on product pages reflect base or starting prices
-
Final pricing may vary based on confirmed specifications and possible accessories or upgrades added
-
All costs are disclosed before invoicing
-
Payment is completed offline after confirmation
-
No hidden fees apply
📞 CUSTOMER SUPPORT & ASSISTANCE
We’re here to help before, during, and after your purchase.
California Location:
13250 Weidner St.
Pacoima, CA 91331
Toll Free: (888) 252-8433
South Carolina Location:
3000 Nuzzo Lane
Conway, SC 29526
Phone: (843) 399-1055
Business Hours:
Monday through Friday
7:00 AM – 5:00 PM (Local Time)
What We Can Help With:
- Pre-purchase consultations and quotes
- Technical specifications and recommendations
- Order status and delivery updates
- Operation and maintenance guidance
- Warranty claims and manufacturer support
- Parts ordering and accessory upgrades
- Troubleshooting and technical support
🌐 ONLINE PRESENCE & RESOURCES
Website: www.
Additional Information:
Last Updated: December 2025