Privacy Policy
Effective Date: January 1, 2026
American Water Works / Universal Trailer (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with us.
By using this website, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
Personal Information You Provide
We may collect personal information that you voluntarily provide, including but not limited to:
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Full name
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Company name
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Email address
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Phone number
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Billing and shipping address
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Order details and specifications
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Communication records (emails, calls, messages)
You provide this information when you:
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Place an order or request a quote
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Complete checkout
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Contact us via forms, phone, or email
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Subscribe to updates or respond to inquiries
Automatically Collected Information
When you visit our website, we may automatically collect certain information, such as:
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IP address
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Browser type and version
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Device type
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Pages visited and time spent
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Referring URLs
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General location data (city/state level)
This data is used for analytics, site functionality, and security purposes.
2. HOW WE USE YOUR INFORMATION
We use the information collected to:
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Process and manage orders and reservations
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Confirm specifications and issue invoices
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Communicate regarding orders, shipping, and support
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Respond to inquiries and customer service requests
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Improve website performance and user experience
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Maintain website security and prevent fraud
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Comply with legal and regulatory requirements
We do not sell or rent your personal information.
3. PAYMENT INFORMATION
We do not collect credit card information online.
Payments are processed offline after order confirmation via invoice using approved payment methods. Any payment information provided is handled securely and only for transaction completion.
4. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
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Enable essential website functionality
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Analyze traffic and usage patterns
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Improve site performance and usability
You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.
5. SHARING OF INFORMATION
We may share your information only when necessary, including:
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With service providers assisting in website hosting, analytics, or communications
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With shipping and freight carriers for delivery coordination
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To comply with legal obligations or lawful requests
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To protect our rights, property, or safety
We do not share personal information for marketing by third parties.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
While no system can be guaranteed 100% secure, we take data protection seriously and continuously review our practices.
7. DATA RETENTION
We retain personal information only as long as necessary to:
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Fulfill business purposes
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Maintain records for legal or accounting requirements
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Provide ongoing customer support
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your personal data (subject to legal obligations)
To exercise your rights, please contact us using the information below.
9. CHILDREN’S PRIVACY
Our website is intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.
11. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of the website constitutes acceptance of the updated policy.
12. CONTACT INFORMATION
If you have questions about this Privacy Policy or our data practices, contact us at:
www.
American Water Works / Universal Trailer
California Location: 13250 Weidner St., Pacoima, CA 91331
Phone: (888) 252-8433
South Carolina Location: 3000 Nuzzo Lane, Conway, SC 29526
Phone: (843) 399-1055
