Returns & Refund Policy for Pressure Washer Trailers
At American Water Works / Universal Trailer, we take pride in manufacturing custom-built pressure washer trailers designed specifically to meet each customer’s unique requirements. Because of the highly customized nature of our products and the extensive time required to fabricate and assemble each unit, we maintain the following returns policy.
🚫 NO REFUNDS ON CUSTOM-BUILT TRAILERS
All custom pressure washer trailer sales are final and non-refundable.
Why No Refunds on Trailers?
Each trailer we build is custom-configured to YOUR specifications, including:
- Your choice of pressure washer model (AWW Skid Series, Premier Series, Alkota, etc.)
- Water tank capacity (230-525 gallons)
- Single or double axle configuration
- Number and type of hose reels
- Pressure specifications (GPM and PSI ratings)
- Engine type (Honda, Vanguard, Karcher)
- Burner fuel type (diesel, oil-fired, kerosene)
- Custom color and finish options
- Toolbox and storage configurations
- Specialized accessories and add-ons
Manufacturing Process:
Once your order is placed, our team begins:
- Sourcing components from multiple manufacturers
- Custom fabricating the trailer frame and tank mounting
- Installing and integrating pressure washer systems
- Configuring electrical, fuel, and water systems
- Custom powder coating and finishing
- Safety testing and quality assurance
- DOT compliance verification
This process takes considerable time and resources. Once fabrication begins, the trailer cannot be resold as new inventory because it has been built to your unique specifications.
✓ WHAT YOU CAN EXPECT FROM US
While we cannot accept returns on custom trailers, we are committed to your complete satisfaction:
Pre-Purchase Consultation:
- Detailed discussions about your needs and specifications
- Expert guidance from our 40+ years of experience
- Recommendations on optimal configurations for your business
- Transparent pricing with no hidden fees
- Written quotes detailing all specifications
Quality Assurance:
- Every trailer is built by skilled craftsmen in our USA facilities
- Rigorous testing before delivery
- Compliance with all DOT and safety standards
- Factory-fresh components from trusted brands (Honda, Alkota, Hotsy, Karcher)
Delivery & Setup Support:
- Thorough walkthrough of your trailer’s operation
- Maintenance guidelines and best practices
- Contact information for ongoing support
🔧 DEFECTIVE EQUIPMENT & WARRANTY SUPPORT
If you receive equipment with manufacturing defects or damage, we will work with you to resolve the issue.
Damaged During Shipping:
If your trailer or equipment arrives damaged:
- Inspect immediately upon delivery
- Document damage with photographs of the trailer and packaging
- Note damage on the carrier’s delivery receipt
- Contact us within 48 hours at (888) 252-8433
We will coordinate with the freight carrier to file a claim and arrange for repair or replacement of damaged components at no cost to you.
Manufacturing Defects:
If you discover a manufacturing defect in workmanship or materials:
- Contact us immediately with photos and description
- Our team will evaluate the issue
- We will arrange for repair or replacement of the defective component
- Defect claims are handled on a case-by-case basis in good faith
Manufacturer Warranties:
Your trailer includes components covered by manufacturer warranties:
| Component | Warranty Coverage |
|---|---|
| Honda Engines | Manufacturer warranty included |
| Karcher Engines | 4-year manufacturer warranty |
| Karcher Pumps | 7-year manufacturer warranty |
| Alkota Coils | 7-year coil warranty |
| Other Components | Varies by manufacturer |
We will assist you in navigating manufacturer warranty claims and coordinating service as needed.
🛠️ PARTS, ACCESSORIES & CONSUMABLES
While custom trailers cannot be returned, we understand that standard parts and accessories may occasionally need to be exchanged.
Standard Parts Returns (60-Day Policy):
The following items may be eligible for return within 60 days of receipt:
Eligible Items:
- Pressure washer nozzles, tips, and wands
- Hose connections and fittings
- Replacement filters (unopened)
- Gun holders and accessories
- Standard hose reels (unused)
- Toolboxes (unused, in original packaging)
- Surface cleaners (unused)
- Foaming equipment (unused)
Return Conditions:
- Items must be unused and in original, unopened packaging
- All components, manuals, and accessories must be included
- Proof of purchase required (invoice or receipt)
- 15% restocking fee applies to all approved returns
- Customer pays return shipping costs
- Original shipping charges are non-refundable
Non-Returnable Items:
- Opened chemical detergents or cleaning solutions
- Used or installed parts
- Electrical components (once installed)
- Custom-ordered or special-order items
- Clearance or final-sale items
📦 HOW TO RETURN ELIGIBLE PARTS
If you need to return an eligible part or accessory, follow these steps:
Step 1: Contact Us for Authorization
Call or email before returning anything:
- California: (888) 252-8433
- South Carolina: (843) 399-1055
- Hours: Monday-Friday, 7:00 AM – 5:00 PM
Provide:
- Your order number
- Item(s) you wish to return
- Reason for return
Step 2: Receive Return Authorization
Our team will review your request and provide:
- Return Authorization (RA) number
- Return shipping instructions
- Expected refund amount (after restocking fee)
Note: Returns without a Return Authorization number may be refused or delayed.
Step 3: Package Your Return
- Use original packaging when possible
- Include all components, manuals, and accessories
- Include a copy of your invoice or packing slip
- Write the RA number clearly on the outside of the box
- Ship via a trackable carrier and keep your tracking number
Step 4: Ship to Appropriate Location
California Returns:
American Water Works / Universal Trailer
Attn: Returns Department [RA#_____]
13250 Weidner St.
Pacoima, CA 91331
South Carolina Returns:
American Water Works / Universal Trailer
Attn: Returns Department [RA#_____]
3000 Nuzzo Lane
Conway, SC 29526
Step 5: Refund Processing
Once we receive and inspect your return:
- Inspection completed within 3-5 business days
- 15% restocking fee deducted from refund
- Refund issued to original payment method within 7-10 business days
- Confirmation email sent when refund is processed
🔄 EXCHANGES
We’re happy to help with exchanges when available:
Parts & Accessories:
- Exchange for different size, model, or specification
- Same conditions apply (unused, original packaging)
- Subject to availability
- No restocking fee if exchanging for equal or greater value
Trailer Modifications:
- Cannot exchange completed custom trailers
- May be able to add accessories or upgrades post-delivery
- Contact us to discuss modification options
❌ ITEMS THAT CANNOT BE RETURNED
For safety, regulatory, and customization reasons, the following cannot be returned:
- Custom-built pressure washer trailers
- Truck-mounted systems
- Installed pressure washers and burner assemblies
- Opened chemicals, detergents, or solutions
- Used or installed electrical components
- Custom-fabricated parts or assemblies
- Special-order items made to customer specifications
- Clearance, closeout, or as-is items
- Freight charges (these are non-refundable)
💡 BEFORE YOU ORDER: IMPORTANT REMINDERS
To ensure you’re completely satisfied with your custom trailer purchase:
✓ Consult with Our Experts
- Schedule a detailed consultation call at (888) 252-8433
- Discuss your specific cleaning applications and job site requirements
- Get recommendations on optimal GPM, PSI, and tank capacity
- Review all available options and upgrades
✓ Review Your Quote Carefully
- Verify all specifications match your needs
- Confirm pressure washer model, engine type, and burner fuel
- Check water tank size and axle configuration
- Ensure all accessories and add-ons are included
- Ask questions before signing
✓ Consider Your Long-Term Needs
- Think about potential business growth
- Evaluate whether you need expansion options
- Discuss future upgrade possibilities
✓ Visit Our Facilities (If Possible)
- See trailers in production
- View completed units
- Meet our craftsmen
- Test equipment operation
📞 CUSTOMER SUPPORT & ASSISTANCE
We’re here to help before, during, and after your purchase.
California Location:
13250 Weidner St.
Pacoima, CA 91331
Toll Free: (888) 252-8433
South Carolina Location:
3000 Nuzzo Lane
Conway, SC 29526
Phone: (843) 399-1055
Business Hours:
Monday through Friday
7:00 AM – 5:00 PM (Local Time)
What We Can Help With:
- Pre-purchase consultations and quotes
- Technical specifications and recommendations
- Order status and delivery updates
- Operation and maintenance guidance
- Warranty claims and manufacturer support
- Parts ordering and accessory upgrades
- Troubleshooting and technical support
🏆 OUR COMMITMENT TO QUALITY
With over 40 years of experience building pressure washer trailers, we stand behind our craftsmanship:
American-Made Quality:
- Built in our California and South Carolina facilities
- Skilled craftsmen with decades of experience
- Premium components from trusted brands
- Rigorous quality control and testing
Industry Expertise:
- Authorized dealer for Alkota, Hotsy, American Waterworks, All American Cleaning Systems, and Optima Streamer
- Deep knowledge of pressure washing applications
- Serving landscapers, contractors, municipalities, and commercial cleaners nationwide
Five-Star Customer Service:
- Personalized consultation and support
- Responsive communication throughout the build process
- Ongoing technical assistance after delivery
- Fair and transparent business practices
❓ FREQUENTLY ASKED QUESTIONS
Why can't I return my custom trailer if I'm not satisfied?
Each trailer is built specifically to your specifications with custom components, fabrication, and assembly. Once production begins, the trailer cannot be resold as new inventory. We encourage thorough consultation before ordering to ensure the configuration meets your needs.
What if the trailer doesn't work as expected?
If there’s a defect in materials or workmanship, contact us immediately and we’ll make it right. If the issue is related to how the trailer performs your specific tasks, we’re happy to discuss potential modifications or upgrades.
Can I return unopened parts?
Yes, standard parts and accessories in unused, unopened condition can be returned within 60 days subject to our 15% restocking fee and return shipping costs.
What if components are damaged during shipping?
Contact us within 48 hours of delivery. Document the damage with photos and note it on the delivery receipt. We’ll work with the carrier to resolve the issue at no cost to you.
Do manufacturer warranties cover my equipment?
Yes! Components like Honda engines, Karcher pumps, and Alkota coils come with manufacturer warranties ranging from 4-7 years. We’ll assist you with warranty claims.
Can I modify my trailer after delivery?
Absolutely! We can add accessories, upgrade components, or install additional features. Contact us to discuss post-delivery modifications.
What if I ordered the wrong part number?
If the part is unused and in original packaging, you can return it within 60 days. A 15% restocking fee and return shipping costs apply.
How long does a refund take for eligible returns?
Once we receive and inspect your return (3-5 business days), refunds are processed within 7-10 business days to your original payment method.
Can I cancel my trailer order before it's built?
Contact us immediately if you need to cancel. Cancellation policies depend on how far into production we are. Early cancellations may be possible; once fabrication begins, orders cannot be cancelled.
What if I'm not sure which configuration I need?
Call us at (888) 252-8433 to speak with one of our experts. We’ll discuss your applications, job sites, and business needs to recommend the optimal setup. This consultation is free and ensures you order the right trailer the first time.
🌐 ONLINE PRESENCE & RESOURCES
Website: www.
Additional Information:
📋 GOOGLE MERCHANT CENTER COMPLIANCE
This returns policy is maintained to comply with e-commerce marketplace requirements and to provide transparency to our customers. All policies are applied fairly and consistently.
Policy Summary for Marketplaces:
- Custom Trailers: No returns, no refunds (custom-manufactured products)
- Standard Parts: 60-day return window, 15% restocking fee
- Defective Items: Case-by-case resolution, customer protected
- Shipping Damage: Resolved through carrier claims at no customer cost
FINAL NOTE
We understand that “no refunds” on custom trailers is a significant commitment. That’s why we invest heavily in pre-purchase consultation, quality craftsmanship, and ongoing customer support. Our goal is to build you a trailer that serves your business reliably for many years.
Before you order, talk to us. Our team has built thousands of trailers and can share insights that ensure you get exactly what you need. We’d rather spend extra time getting your order right than have you experience buyer’s remorse.
After you order, we’re still here. Technical questions, maintenance tips, parts needs, or modification ideas—we’re just a phone call away.
Thank you for considering American Water Works / Universal Trailer for your pressure washing equipment needs.
Last Updated: December 2025
